One of the Nation’s fastest growing online marketing agencies is seeking a dynamic and motivated Account Manager to join our team. The Account Manager is responsible for managing multiple client engagements, serving as the primary day-to-day client contact, providing strategic thinking to help clients achieve their goals, retaining clients and organically growing accounts. This position will do little to no cold calling or lead qualification but will focus primarily on existing client retention. We’re no ordinary agency. We pride ourselves on building the best team, having the best clients and bringing the most innovative and results driven agency around. If you are the kind of account manager that stays up at night thinking about new ways to help your clients, if you’re obsessed with customer service, if you want to work with the best and brightest, we want to talk to you.
Responsibilities:
- Serve as the day-to-day point of contact for multiple clients
- Understand clients in detail, including their industry, competitive positioning, and messaging; understand the client’s tactical needs and key strategic aspects.
- Understand search engine optimization, pay per click marketing and social media
- Actively participate in account strategy development, help to craft the direction into client- and internal-facing deliverables and in-market tactics. Stay current with interactive trends, and apply them proactively to meet client needs.
- Translate client requirements into agency requirements; create clear documentation for the internal team
- Manage task priorities, ensure team members fully briefed on accounts
- Responsible for overseeing quality assurance of work delivered to clients, maintaining the highest quality standards.
- Lead client status meetings to prioritize current and upcoming projects.
- Promptly address scope challenges and issues with clients.
- Retain clients
- Identify client project opportunities to grow account revenue
- Lead tactical client discussions with day-to-day client contacts as well as strategic meetings with senior client personnel.
Qualifications
The Account Manager must demonstrate a strong aptitude for strategic thinking and tactical execution. This position must be able to own accounts across multiple clients, brands, types of service, and industries. The right candidate will be , highly motivated self-starter with a track record of success.
- Minimum 3 years of experience in an agency or similar business with proven successful client management experience
- Proven experience with online marketing including SEO, pay-per-click and social media
- Understanding of Google Analytics and other web metrics
- Excellent relationship building skills.
- Dynamic and flexible personality
- A bachelor’s degree
- Healthcare experience is a plus
We offer a great salary, flexible schedule, paid vacation, a retirement plan, paid training, health insurance and the chance to work with some of the best clients and brightest minds in online marketing.
Let’s face it: marketing and advertising is a different world today than it was just a few years ago. Social media has become the new arena in online public relations. If you’re a business and you’re not reaching out, you’re likely losing out. And if your website isn’t found online, how will it succeed?
Fathom Online Marketing offers services that help businesses compete in all areas of online marketing and advertising. And we’re looking to add a passionate writer / public relations enthusiast to our team.
Our copywriters are jacks and jills of all trades. We create compelling onsite content that gets our clients noticed by search engines while being written with a conversion focus that compels the website visitor to take action. We understand our clients’ branding, as well as their marketing messages. We conduct research while creating much of our content that, in turn, helps us know where to reach out to get our content published off-site. Think we’re a bunch of go-getters? You’re right!
So if you have a knack for the written word, want to learn how to write copy specifically for the Internet, and thrive in a fast-paced environment where every day brings new and exciting challenges … Fathom is looking for you.
We are a nationally recognized search engine marketing and online advertising firm with a need for an exceptional copywriter to join our team. If you have a public relations, journalism or communications background and the daily activities below sound like something you would enjoy, we would like you to begin crafting your cover letter for us right now.
• Create and edit content specifically for the Web
• Work directly with clients to understand their products, services and marketing messages
• Conduct research for articles, white papers, guides and more
• Continual community, consumer and media outreach
• Establish and maintain relationships with members of the media
Qualifications:
• Associate or Bachelor’s degree (preferred), but professional Internet, marketing, advertising or journalism experience may be accepted
• Excellence in grammar, spelling and English language composition
• Strong attention to detail, with the ability to self-edit
• Experience with organic and paid SEO preferred, but training provided
• Ability to adhere to demanding deadlines in a fast-paced environment
• Comfortable using Microsoft Office and HTML
• Ability to write in a variety of styles on a wide range of subjects
• Knowledge of AP Style
Please send us a cover letter detailing why you are our ideal copywriter / public relations specialist. Only resumes with cover letters will be reviewed.
Qualified applicants will be sent an email questionnaire for further consideration. All in-person interviews with require an onsite writing exam.
It’s a great time to join our team. Fathom Online Marketing, named #8 in Top Workplaces by Cleveland Plain Dealer, is looking for an Email Marketing Specialist to join the Email Marketing Department.
Enjoy all the benefits of a growing, fast-paced and flexible environment. We take pride in what we do, and we have FUN doing it. If you’re creative and energetic, and you’d like to enjoy coming to work every day, this could be your opportunity.
Your daily responsibilities would include:
• Build, test and execute Email Marketing campaigns using HTML
• Detailed analysis of client statistics, data and ROI
• Act as a liaison to clients, offering them guidance on how to strategically improve their Internet marketing efforts
Qualifications:
• Associate or Bachelor's degree (preferred), but professional Internet, marketing or computer experience may be accepted
• Strong HTML a must!
• Passionate about strategy and a desire to grow in the Email Marketing arena
• Strong attention to detail a must
• Ability to learn complex software products and explain them to customers
• Email Marketing experience a plus
• Google Analytics a plus
• Communication, organization and multi-tasking skills are essential
• A self-starter who can work independently, but thrives in a team atmosphere
Are you a successful Accountant looking to work for a fast growing leading edge company? Fathom Online Marketing, named Top Workplace by the Plain Dealer is looking for a new addition to its successful team. In this role, you will be responsible for the monthly financial close. This includes the monthly financial statements along with all supporting reporting (dashboards, internal departmental requests etc.)
Your responsibilities will include:
• Create or modify existing reports in Quickbooks (or new platform) to maximize efficiency in our monthly close process
• Provide effective analysis when needed of financial matters (provide input into expense, revenue or other financial issues as needed)
• Work with other Fathom leaders to make sure we provide support to meet our GM targets
• Develop relationship with SS&G to provide information needed for annual tax return and estimated payments
• Work out process (as needed) to integrate acquisition targets into Fathom’s monthly close
• Provide Fathom with expert report writing capability within Quickbooks (or new platform)
• Provide expert level Excel spreadsheet capabilities to CFO
Requirements:
• Must be a CPA
• 2-5 years work experience as accountant
• Excellent Excel skills
• Experience with Quickbooks or similar product
• Ability to handle a project from start to finish in a timely manner
• Must be able to meet time deadlines
It’s a great time to join our team. Fathom, named one of the Top Workplaces by the Cleveland Plain Dealer, is looking for a Research & Strategy Analyst who will be responsible for proactively conducting technical analysis and recommending strategy to support Fathom’s new business development initiatives. In this role you will be responsible for developing and maintaining market intelligence digital insights to support our client’s growth strategy. You will also be responsible for development of presentations, white papers and tools to activate Fathom’s brand promise.
Requirements:
• Active listener and quick learner
• Depth of knowledge and experience in social media and online marketing
• Strong understanding of marketing and sales strategies
• Ability to handle multiple evolving priorities
• Ability to work effectively in both an independent and team environment.
• Excellent verbal and written communication skills
• Excel enthusiast with web analytics tool proficiency
• Social media maven
• Detail oriented with excellent organizational and analytical skills
• Intellectually curious and creative strategic thinker
• Commitment to excellence
• Coachable and a demonstrated commitment to personal development and growth
• Flexibility/Adaptability
• Aggressiveness, bias-for-action , commitment to execution
Candidates must have a minimum of 1-3 years of experience in relevant roles. Proven success creating and carrying out successful digital marketing strategies is a must. Candidates must show an expert level of understanding of the social media world. A solid knowledge of SEO, content strategy/marketing, digital PR and website measurement tools is a must.
The Online Community Specialist role consists of duties for Fathom's clients in the areas of Social Media and Public Relations. In addition, the role will include some SEO writing such as blog posts, blogger pitches and SEO web copy.
Social Media Responsibilities:
Responsibilities include the execution of social media strategies for multiple clients as well as collaboration with the Social Media manager and Director of Online Communications to monitor and measure the success of those activities.
- Execute social media activities driven from Social Media Manager on social networks including but not limited to LinkedIn, Facebook, Twitter, YouTube, Flickr, and Ning Communities.
- Track and measure effectiveness of social media activities for clients using Google Analytics, Facebook Insights, Hootsuite Custom Reports, Spiderfly, Raven Reports and any other tools deemed necessary for reporting purposes.
- Ongoing responsibility to learn new networks, tactics and guidelines in social media.
Public Relations Responsibilities:
Responsibilities include the execution of public relations strategies for multiple clients. The Specialist will work closely with the Account Manager and Director of Online Communcations to determine the clients goals and outline a public relations plan to achieve those goals.
- Assist in creating content calendars for clients, when applicable.
- Write/optimize press releases. Schedule, manage and report on results.
- Be proficient in the use of Vocus (or any other tools determined to be used for managing press releases. Use all features to the best of our knowledge for the benefit of clients.)
- Ongoing responsibility to learn new tactics & guidelines in public relations sector. Help keep ahead of the game…a thought leader.
- Manage blogger outreach campaigns – search for bloggers, draft blogger outreach message, send and monitor message/responses, report on success of campaign.
- Check HARO (Help A Reporter Out) daily for media opportunities for and clients.
Miscellaneous Responsibilities:
In addition to the social media and public relations responsibilities outlined above, the Specialist will be responsible for additional writing tasks including but not limited to:
- Blog posts
- SEO web copy
- PPC landing page copy and sample ad copy
- Award submissions for Webbed Marketing or clients
- Case studies
- Pitches for speaking engagements
- Pitches for submission to journals, reporters, papers, HARO, etc.
Named one of Plain Dealer’s Top 100 Workplaces, Fathom is looking for an administrative assistant to join their team. In this role, you will provide secretarial, clerical and administrative support services in order to ensure efficiency and effectiveness within the company.
Responsibilities:
- Create and maintain a positive office environment for guests, callers and staff through the use of strong written and verbal communication skills
- Have the ability, as the first point of contact, to address the needs of guests and callers.
- Appear calm, courteous and professional at all times, particularly in high-stress situations
- Accurately complete tasks, with minimal supervision, in a fast-paced, deadline-driven environment
- Support the company’s mission and actively embrace core values
- Remain flexible with change
Skills:
- Outstanding customer service
- Excellent problem-solving capabilities>
- Excellent written and verbal communication skills
- Strong attention to detail/accuracy
- Ability to prioritize and multi-task
- General office skills (filing, typing, copying, faxing, scanning, data entry, etc.)
- Manage multi-line switchboard
- Receive, direct and relay phone messages
- Basic computer skills (Microsoft Word, Outlook, PowerPoint, Excel – including mail merge)
Candidates must have a minimum of 2-3 years of front office and/or relevant customer service experience.
Employee Benefits:
While we have fun as a group, our employees are shown appreciation in other ways as well. Being part of the Fathom family means enjoying outstanding benefits. So while we guarantee a departure from the typical office environment, Fathom showcases its commitment to having your career support a balanced and meaningful life.
- 16 PTO (Paid Time Off) Days per year, plus 8 paid holidays
- Excellent health and dental coverage
- 401(k) and Roth 401(k) plans
- 401(k) matching
- Profit-sharing
- Monthly free lunches and continual training
- Short- and long-term disability
- Life insurance
- Vision plan
- Flexible spending accounts
- On site fitness center and a wellness plan
Join one of the nations fastest growing online marketing firms as an SEO Specialist. In this role, you will be responsible for the day to day SEO activities of clients. The Specialist implements the various tactical items associated with an SEO program as set by the SEO strategist and account manager. The SEO specialist will create task work based on strategy and in some cases implement upon approval from the client. The following bullets describe some of the core activities that an SEO Specialist will perform:
• Perform baseline site audit for new sites
• Keyword Research
• Site setup activities: Google Analytics, XML sitemaps, Webmaster setup etc.
• Onpage activities: Optimization of meta content, content body, headers, images, etc.
• Offpage activities: Link building, Local Search,
• Implementation of approved deliverables
• Support of SEO Strategy lead
• Technical review and troubleshooting
• Support Account Managers with client calls as needed
Desired Experience and Skills
- 1-3 Years of web operations experience
- Understanding of SEO principals and optimization variables
- Basic Knowledge of: HTML, CSS, and other common web programming languages
- Working knowledge of Google Analytics
- Solid knowledge of keyword research tools and best practices
- Able to solve complex web related site problems through various tools
- Fast learner - self motivated and able to multi task on multiple projects simultaneously
- Deadline driven
This position is located in Columbus, Ohio and requires minimal travel. This role will report to the Director of Search.
Do you have experience creating and coding websites? Do you enjoy a fast-paced environment where you have to constantly adapt to changing standards and client needs? If so, we want to hear from you.
With solid experience in Web Development skills, this Web Developer will have the opportunity to thrive and contribute immediately to the Fathom Online Marketing team.
Your daily responsibilities would include:
-Building, planning, and deploying Sites.
- Developing Web Sites, pages, and solutions for a variety of clients across a number of industries
-Interacting with many fellow employees and customers
-Staying up-to-date on Web Development standards
Qualifications:
-Associate or Bachelor’s degree (preferred), but professional web development experience would be preferred
-Knowledge and experience working with ASP.Net
-Knowledge of HTML, SEO, CSS and Javascript
-PHP and classic ASP knowledge is a plus.
-Communication, organization and multi-tasking skills are essential
-A self-starter who can work independently, but thrives in a team atmosphere
Employee Benefits:
While we have fun as a group, our employees are shown appreciation in other ways as well. Being part of the Fathom family means enjoying outstanding benefits. So while we guarantee a departure from the typical office environment, Fathom showcases its commitment to having your career support a balanced and meaningful life.
- 16 PTO (Paid Time Off) Days per year, plus 8 paid holidays
- Excellent health and dental coverage
- 401(k) and Roth 401(k) plans
- 401(k) matching
- Flextime and telecommuting (up to 2 days per week)
- Profit-sharing
- Monthly free lunches and continual training
- Short- and long-term disability
- Life insurance
- Vision plan
- Flexible spending accounts
- On site fitness center and a wellness plan
